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About the International Humanity Foundation (IHF) The International Humanity Foundation (IHF) is an international non-profit organization (NGO) dedicated to empowering marginalized communities through education and grassroots leadership. Operating across five continents, IHF maintains a unique "University" structure where volunteers from around the world collaborate to manage our children s centers in Kenya, Thailand, and Indonesia. We believe in transparency, ethical leadership, and the power of shared knowledge to create sustainable global change. Role Overview: "The Keepers of Knowledge" In a global, decentralized organization, institutional memory is our greatest asset. The F.A.Q. & Manuals Team serves as the primary repository for IHF s operational wisdom. Reporting directly to the CEO, this team is responsible for documenting the "how-to" of every department. By capturing the expertise of current volunteers, you ensure that IHF remains a self-sustaining, learning organization where no insight is lost during leadership transitions. Key Responsibilities Institutional Documentation: Research, draft, and update comprehensive manuals for all 40+ IHF teams, ensuring alignment with the updated 2026 organizational protocols. Knowledge Management: Audit and maintain the master F.A.Q. database to provide real-time, accurate support for new and active members. Process Architecture: Work across divisions to map out complex workflows and translate them into accessible, standardized guides. Leadership Training & Mentorship: Develop and lead training sessions for Team Leads on technical writing and documentation standards to preserve organizational intelligence. Qualifications & Requirements Professional Communication: Exceptional English writing skills with an ability to produce clear, instructional content. Analytical Thinking: The ability to synthesize complex, high-level information into simple, actionable steps. Instructional Design: Experience in creating educational materials, SOPs (Standard Operating Procedures), or technical manuals is highly preferred. Organizational Mastery: High attention to detail and the ability to manage documentation projects across multiple time zones. Technical Literacy: Proficiency in Google Workspace and collaborative document management. Benefits of Joining This Team Executive Mentorship: Receive direct guidance and training from the IHF CEO. High-Level Insight: Gain a 360-degree view of how an international NGO operates across all divisions (Finance, Media, HR, and Education). Global Impact: Your work directly enables hundreds of other volunteers to succeed in their missions to help children. Certification: Receive an official certificate of service documenting your contribution to IHF s administrative infrastructure. How to Apply Please submit your CV/Resume and a Cover Letter detailing your relevant experience to: Email: [email protected] Subject: Application F.A.Q. & Manuals Team For more information about our mission: Website: www.ihfonline.org Inquiries: [email protected]