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Airport ground staff work at the airport to welcome passengers, check baggage, and ensure a smooth flight experience. They may also work on aircraft and help with ramp service. Greeting passengers and answering questions Checking in baggage Making reservations Selling tickets Stocking aircraft with refreshments Cleaning aircraft after flights Helping passengers with disabilities and small children Providing information to passengers Helping board and disembark aircraft Good communication skills Ability to work in shifts Positive attitude Good planning and organizational skills Ability to deal with unruly passengers Technical knowledge of aviation technology and ticketing software